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Bracknell, Berkshire Page Personnel Property & Construction
As an estates operative within one of our area estate teams, you will support the area estate manager to ensure we provide high-quality cost-effective estate services, responding the planned and reactive requirements of the service, as well as the needs of customers in line with agreed standards. You will ensure that you operate with key policies and procedures and have a high degree of focus on health & safety.
Client Details
Silva Homes is a vibrant, confident and independent leading social housing association with ambitious plans, backed by strong finances and excellent colleagues. Established in 2008 as a stock transfer association, Silva Homes have added 800 homes to their property portfolio, and are continuing to significantly invest in and improve, their homes and services to customers.
  • You will support the delivery of area-based estate services working in communal areas, open spaces and empty homes and ensure a planned and reactive service to the management of estates
  • You will record and monitor any incidents occurring on the estates (including internal and external common areas to blocks, roads, paths, gardens, forecourts etc) and report them through the correct channels
  • You will ensure that estates within the area are kept clean, tidy and safe in accordance with agreed standards and carry out works in line with specified programmes, rotas, shifts, or other management instructions as required
This includes:
  • Inspections of, and provision of access to, estate locations
  • Cleaning, clearing and litter picking (including occasional animal/human bodily waste)
  • Dealing with refuse, excess waste and fly-tipping
  • Graffiti removal and jet-washing
  • Collecting and removing of sharps and needles safely and correctly
  • Adjusting time clocks and replacing light bulbs
  • Dealing with vehicle issues, such as parking, untaxed and abandoned vehicles
  • Assisting with the stock taking of cleaning materials and equipment
  • Any other similar estate duties in line with the role and the service offer
  • You will communicate with customers (including leaseholders) and other members of the public to ensure that they uphold their obligations and/or help us maintain standards
  • You will operate in line with key policies and procedures particularly those relating to health and safety and safeguarding
  • You will ensure performance and compliance against agreed standards, measures and targets and contribute as required to business assurance monitoring and reporting
  • You will look at ways to improve the customer experience and you will be open to new ideas and innovations.
  • You will positively support activities that help promote our new culture and behaviours
Skills and experiences
  • High customer service ethic
  • Able to communicate clearly in an appropriate and diplomatic manner with a range of customers and colleagues
  • Experience in day to day maintenance and/or cleaning of buildings
  • Works with high levels of integrity, confidentiality and respect
  • Flexible and works collaboratively
  • Good IT skills
  • Willing to embrace change
Qualifications and other requirements
  • Driving license
Job Offer
Silva provide a wide range of benefits that help them invest in colleagues and their aspirations, to support them to work in the way they want and that makes sure Silva recognise, reward and look after everyone. They are also constantly reviewing this and looking at ways to improve our offer.
Investing in you
  • A strong established pension scheme with employer contributions up to 12%
  • Support to gain new skills to be at your best
  • Investment in qualifications that will help you to develop in your role
  • Payment of professional fees and subscriptions
  • Uniforms, tools and vehicles for accredited people in trades and supportive housing areas
Supporting you
  • Digital devices to help you work where you need to, because we know work and life extends beyond the office
  • Free office parking
  • Paid volunteering opportunities
Recognising you
  • A competitive market salary
  • Recognition awards
Looking after you
  • A generous leave entitlement
  • A rewarding buy and sell leave scheme
  • A comprehensive employee assistance programme to provide confidential advice when you need it
  • Flu jab vouchers
  • Eye care and spectacle vouchers
  • Access to various health and wellbeing activities
  • Discounted gym membership option
  • Health cash back plan option
Please note closing date for applications is 24th October 2019